How do I enable Support Access for my Workspace?

Why does Support Access exist?

Support Access lets our team temporarily view your Workspace to help troubleshoot complex issues. It lets us view documents and related information to better understand and resolve the issue. We’ll only use it when necessary, and always with your privacy in mind.

What happens when I enable Support Access?

While Support Access gives us temporary permission to view your Workspace, documents and backlog information:

• We can’t edit your documents in any way.
• We can’t change any permissions or settings within your Workspace.
• You remain in control. We don’t override your designs or claim ownership of your content.

Support Access is disabled by default, and we can only view your documents if you give us permission. Access automatically expires after seven days — but you can turn it off at any time.

How to enable Support Access

To enable Support Access:

1. Open your Workspace in the web app.
2. Click Help in the bottom-left corner.
3. Choose Support Access, then switch it on.